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Photoneo Support

Welcome! You can raise a Photoneo Support request from the options provided.

Technical support

Guidance for setup and installation, Troubleshooting the device, Compatibility questions, etc...

Required fields are marked with an asterisk*

Please find the serial number on the back of the Sensors on a yellow sticker or on the side of the Vision controller on a white sticker. If you need to add more SN, please separate them by comma. If you don't know the SN, please type "NA".

Please write a short summary of your problem (max 150 characters).

Please try to describe at best about the problem that occurred, when it occurred, how it transpired and what did it cause.

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