{"xsrfToken":"8288bb928cbb2a419abd83b10b5016238fab0d28_lout","branding":{"id":"3","key":"ps","name":"Photoneo Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/4","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1379ad","headerLinkHoverBGColor":"#1379ad","headerBadgeColor":"#1379ad"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Photoneo group customer support portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Photoneo group customer support portal","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4c4c4c","helpCenterTitleColor":"#d0d0d0","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"ps","projectId":10031,"serviceDeskId":3,"name":"Photoneo Support","description":"<p>Welcome! You can raise a Photoneo Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"72","name":"Device for RMA","descriptionHtml":"","callToAction":"Device for RMA","introHtml":"","icon":10561,"iconUrl":"https://photoneo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[3],"key":""},{"id":"15","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Guidance for setup and installation, Troubleshooting the device, Compatibility questions, etc...</p>","icon":10446,"iconUrl":"https://photoneo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10446","groups":[3],"key":""},{"id":"73","name":"Support - email channel","descriptionHtml":"","callToAction":"Support - email channel","introHtml":"","icon":10561,"iconUrl":"https://photoneo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[72,15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTY1ZGQzZS01MjkzLTRlZmMtYTE1MC1hMWFmN2RlY2NmNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1MjY5NzgsIm5iZiI6MTcyODUyNTc3OH0.jaeUzKZodL943S59erZMsnqI9f1xkNJdF-FXQjKApaM","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"5a65dd3e-5293-4efc-a150-a1af7deccf70","tokenDurationInMins":20}},"reqCreate":{"id":72,"projectId":10031,"form":{"name":"Device for RMA","descriptionHtml":"","callToAction":"Device for RMA","intro":"","instructions":"","icon":10561,"iconUrl":"https://photoneo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/72","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/72","calendarParams":{"firstDay":0,"date":"2024-10-10T04:02:59+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1YTY1ZGQzZS01MjkzLTRlZmMtYTE1MC1hMWFmN2RlY2NmNzAiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mjg1MjY5NzksIm5iZiI6MTcyODUyNTc3OX0.wYrVPKNY9QGhj_Wyod4Ht-AdTtOZ3awB73fllhjmOrA","targetCollection":"upload-project-10031","endpointUrl":"https://api.media.atlassian.com","clientId":"5a65dd3e-5293-4efc-a150-a1af7deccf70","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":9,"updated":"2024-02-20T10:29:32.361912Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[72],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"RMA Request 2/21/2023","submit":{"lock":false,"pdf":false},"templateFormUuid":"99a789c9-c59e-42de-b232-b115c194b632"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Information contained in this form is intended for claim processing by Photoneo. Please send the product together with supplied cables and power adapters and in its original casing. If the product is not sent in the originally provided casing, all damages will be considered caused by the customer and will be charged for the repair. Additional costs for new packaging will be added to the final repair invoice."}]},{"type":"paragraph","content":[{"type":"text","text":"Shipping address:","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[{"type":"text","text":"For customers in United States","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Photoneo Inc."}]},{"type":"paragraph","content":[{"type":"text","text":"1830 Airport Exchange Blvd | Suite 220 "}]},{"type":"paragraph","content":[{"type":"text","text":"Erlanger, KY 41018 "}]},{"type":"paragraph","content":[{"type":"text","text":"Kentucky"}]},{"type":"paragraph","content":[{"type":"text","text":"Contact person: Photoneo Office"}]},{"type":"paragraph","content":[{"type":"text","text":"Phone: +1-859-609-5006"}]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[{"type":"text","text":"For all locations except United states","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Photoneo s.r.o."}]},{"type":"paragraph","content":[{"type":"text","text":"Plynárenská 6"}]},{"type":"paragraph","content":[{"type":"text","text":"821 09 Bratislava"}]},{"type":"paragraph","content":[{"type":"text","text":"Slovakia"}]},{"type":"paragraph","content":[{"type":"text","text":"Contact person: Photoneo Logistics"}]},{"type":"paragraph","content":[{"type":"text","text":"Phone +421 948 766 466"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For customers outside of the European Union:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please provide the following information on the commercial invoice:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"HS code - 9031 49 90"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Country of origin - Slovakia"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Incoterms - DAP"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"*For further information, please contact","marks":[{"type":"em"}]},{"type":"text","text":" ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"support@photoneo.com","marks":[{"type":"link","attrs":{"href":"mailto:support@photoneo.com"}},{"type":"em"},{"type":"strong"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Claim Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"e4932f7b-9437-4af5-b5e7-b47e834589f5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"84fba989-59e2-4239-9e0e-87ed43fa959b"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Shipping details for claim return"}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Billing Address"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":36},"localId":"d8a375fe-a5c1-427c-b6ed-e1504c408be8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"dce4080d-b5bc-4e50-a44a-e8574b2b9f92"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":28},"localId":"a4bf39b8-a448-40d8-8774-547a405f3029"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":29},"localId":"c6f76f33-31fc-4c3e-b66a-647010715771"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":30},"localId":"3b96a950-84ba-4e0c-bde5-90e212cef125"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"678a7dde-6b5e-4960-bfe0-5d4ceed71f3d"}}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Shipping Address"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"2f075ba4-cbfe-4648-854b-f863c685c864"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"73e18d9d-9b77-475e-bcae-326112ddbdd0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":32},"localId":"ea1ee299-6f18-471f-b333-59769e874f51"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":33},"localId":"0763afae-c9ea-4406-a0f2-30d8eec960c4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"e77e73d3-904c-4d30-a15c-4e8eefb8ae22"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"c8058f24-3d35-412c-af9a-569964552bc5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"57135101-d082-4e3b-8333-d43a2f69a974"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"5b1278ca-f84d-42c2-89fb-3d3a05dff536"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"4d73e3d5-ba20-4e65-8379-5cbb347e3171"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"e2a79047-23cf-481b-b59a-25d2074361fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"823ca30f-ccfd-4f72-bc81-78e285982710"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"8b8b4f59-c755-41ab-961e-24903d625725"}},{"type":"paragraph","content":[{"type":"text","text":"Please note that communication regarding the claim will continue in the original ticket/email thread. "}]}]}],"conditions":{"24":{"t":"sh","i":{"co":{"cIds":{"23":["17220"]}}},"o":{"sIds":["1"]}},"41":{"t":"sh","i":{"co":{"cIds":{"23":["17219"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"conditions":["24"]},"2":{"conditions":["41"]},"3":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"ZIP / Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_10998","questionKey":""},"12":{"type":"te","label":"Email of the person to whom the goods should be shipped to","description":"","validation":{"rq":true},"jiraField":"customfield_10649","questionKey":""},"8":{"type":"ts","label":"Name and surname of the person to whom the goods should be shipped to","description":"","validation":{"rq":true},"jiraField":"customfield_10647","questionKey":""},"4":{"type":"ts","label":"PS ticket number","description":"Ticket number related to your issue (ie PS-9856). The support ticket number is obligatory for opening a RMA ticket. ","validation":{"rq":true,"mnc":7,"rgx":{"p":"^PS-[1-9]{1}[0-9]{4}","m":"Please fill in correct PS ticket number"}},"jiraField":"summary","questionKey":""},"11":{"type":"ts","label":"Telephone number of the person to whom the goods should be shipped to","description":"","validation":{"rq":true},"jiraField":"customfield_10648","questionKey":""},"33":{"type":"ts","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10997","questionKey":""},"13":{"type":"ts","label":"If you wish to use your shipping account for the return, please provide the account information","description":"","validation":{"rq":false},"jiraField":"customfield_10650","questionKey":""},"16":{"type":"ts","label":"Your internal reference number","description":"If you have an internal reference number for your claim, you can put it here","validation":{"rq":false},"jiraField":"customfield_10653","questionKey":""},"5":{"type":"ts","label":"Serial number of claimed device","description":"If you need to add more SN, please separate them by comma. If you don't know the SN, please type \"NA\".","validation":{"rq":true},"jiraField":"customfield_10644","questionKey":""},"32":{"type":"ts","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_10996","questionKey":""},"36":{"type":"ts","label":"Company / Name","description":"","validation":{"rq":true},"jiraField":"customfield_10709","questionKey":""},"31":{"type":"ts","label":"Street Address","description":"","validation":{"rq":true},"jiraField":"customfield_10995","questionKey":""},"27":{"type":"ts","label":"Street Address","description":"","validation":{"rq":true},"jiraField":"customfield_10991","questionKey":""},"38":{"type":"tl","label":"Company / Name","description":"","validation":{"rq":true},"jiraField":"customfield_11050","questionKey":""},"18":{"type":"cm","label":"Do you agree with the RMA?","description":"","validation":{"rq":true,"mns":1,"mxs":1},"jiraField":"customfield_10654","questionKey":""},"30":{"type":"ts","label":"ZIP / Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_10994","questionKey":""},"29":{"type":"ts","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10993","questionKey":""},"28":{"type":"ts","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_10992","questionKey":""},"19":{"type":"pg","label":"Special requirements","description":"If you have any special requirements, you can let us know here","validation":{"rq":false},"jiraField":"customfield_10652","questionKey":""},"23":{"type":"cs","label":"Shipping Address is different to the Billing Address","description":"","validation":{"rq":true},"jiraField":"customfield_11051","defaultAnswer":{"choices":["17219"]},"questionKey":""}}},"uuid":"99a789c9-c59e-42de-b232-b115c194b632"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":9,"updated":"2024-02-20T10:29:32.361912Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[72],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":9,"name":"RMA Request 2/21/2023","submit":{"lock":false,"pdf":false},"templateFormUuid":"99a789c9-c59e-42de-b232-b115c194b632"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[{"type":"text","text":"Information contained in this form is intended for claim processing by Photoneo. Please send the product together with supplied cables and power adapters and in its original casing. If the product is not sent in the originally provided casing, all damages will be considered caused by the customer and will be charged for the repair. Additional costs for new packaging will be added to the final repair invoice."}]},{"type":"paragraph","content":[{"type":"text","text":"Shipping address:","marks":[{"type":"strong"}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[{"type":"text","text":"For customers in United States","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Photoneo Inc."}]},{"type":"paragraph","content":[{"type":"text","text":"1830 Airport Exchange Blvd | Suite 220 "}]},{"type":"paragraph","content":[{"type":"text","text":"Erlanger, KY 41018 "}]},{"type":"paragraph","content":[{"type":"text","text":"Kentucky"}]},{"type":"paragraph","content":[{"type":"text","text":"Contact person: Photoneo Office"}]},{"type":"paragraph","content":[{"type":"text","text":"Phone: +1-859-609-5006"}]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"paragraph","content":[{"type":"text","text":"For all locations except United states","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Photoneo s.r.o."}]},{"type":"paragraph","content":[{"type":"text","text":"Plynárenská 6"}]},{"type":"paragraph","content":[{"type":"text","text":"821 09 Bratislava"}]},{"type":"paragraph","content":[{"type":"text","text":"Slovakia"}]},{"type":"paragraph","content":[{"type":"text","text":"Contact person: Photoneo Logistics"}]},{"type":"paragraph","content":[{"type":"text","text":"Phone +421 948 766 466"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"For customers outside of the European Union:","marks":[{"type":"strong"}]}]},{"type":"paragraph","content":[{"type":"text","text":"Please provide the following information on the commercial invoice:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"HS code - 9031 49 90"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Country of origin - Slovakia"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Incoterms - DAP"}]}]}]},{"type":"paragraph","content":[{"type":"text","text":"*For further information, please contact","marks":[{"type":"em"}]},{"type":"text","text":" ","marks":[{"type":"em"},{"type":"strong"}]},{"type":"text","text":"support@photoneo.com","marks":[{"type":"link","attrs":{"href":"mailto:support@photoneo.com"}},{"type":"em"},{"type":"strong"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Claim Information"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"e4932f7b-9437-4af5-b5e7-b47e834589f5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":5},"localId":"84fba989-59e2-4239-9e0e-87ed43fa959b"}},{"type":"heading","attrs":{"level":3},"content":[{"type":"text","text":"Shipping details for claim return"}]},{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Billing Address"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":36},"localId":"d8a375fe-a5c1-427c-b6ed-e1504c408be8"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":27},"localId":"dce4080d-b5bc-4e50-a44a-e8574b2b9f92"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":28},"localId":"a4bf39b8-a448-40d8-8774-547a405f3029"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":29},"localId":"c6f76f33-31fc-4c3e-b66a-647010715771"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":30},"localId":"3b96a950-84ba-4e0c-bde5-90e212cef125"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":23},"localId":"678a7dde-6b5e-4960-bfe0-5d4ceed71f3d"}}]},{"version":1,"type":"doc","content":[]},{"version":1,"type":"doc","content":[{"type":"heading","attrs":{"level":4},"content":[{"type":"text","text":"Shipping Address"}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":38},"localId":"2f075ba4-cbfe-4648-854b-f863c685c864"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":31},"localId":"73e18d9d-9b77-475e-bcae-326112ddbdd0"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":32},"localId":"ea1ee299-6f18-471f-b333-59769e874f51"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":33},"localId":"0763afae-c9ea-4406-a0f2-30d8eec960c4"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":34},"localId":"e77e73d3-904c-4d30-a15c-4e8eefb8ae22"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":8},"localId":"c8058f24-3d35-412c-af9a-569964552bc5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":11},"localId":"57135101-d082-4e3b-8333-d43a2f69a974"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":12},"localId":"5b1278ca-f84d-42c2-89fb-3d3a05dff536"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":13},"localId":"4d73e3d5-ba20-4e65-8379-5cbb347e3171"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":19},"localId":"e2a79047-23cf-481b-b59a-25d2074361fb"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":16},"localId":"823ca30f-ccfd-4f72-bc81-78e285982710"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":18},"localId":"8b8b4f59-c755-41ab-961e-24903d625725"}},{"type":"paragraph","content":[{"type":"text","text":"Please note that communication regarding the claim will continue in the original ticket/email thread. "}]}]}],"conditions":{"24":{"t":"sh","i":{"co":{"cIds":{"23":["17220"]}}},"o":{"sIds":["1"]}},"41":{"t":"sh","i":{"co":{"cIds":{"23":["17219"]}}},"o":{"sIds":["2"]}}},"sections":{"1":{"conditions":["24"]},"2":{"conditions":["41"]},"3":{"conditions":[]}},"questions":{"34":{"type":"ts","label":"ZIP / Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_10998","questionKey":""},"12":{"type":"te","label":"Email of the person to whom the goods should be shipped to","description":"","validation":{"rq":true},"jiraField":"customfield_10649","questionKey":""},"8":{"type":"ts","label":"Name and surname of the person to whom the goods should be shipped to","description":"","validation":{"rq":true},"jiraField":"customfield_10647","questionKey":""},"4":{"type":"ts","label":"PS ticket number","description":"Ticket number related to your issue (ie PS-9856). The support ticket number is obligatory for opening a RMA ticket. ","validation":{"rq":true,"mnc":7,"rgx":{"p":"^PS-[1-9]{1}[0-9]{4}","m":"Please fill in correct PS ticket number"}},"jiraField":"summary","questionKey":""},"11":{"type":"ts","label":"Telephone number of the person to whom the goods should be shipped to","description":"","validation":{"rq":true},"jiraField":"customfield_10648","questionKey":""},"33":{"type":"ts","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10997","questionKey":""},"13":{"type":"ts","label":"If you wish to use your shipping account for the return, please provide the account information","description":"","validation":{"rq":false},"jiraField":"customfield_10650","questionKey":""},"16":{"type":"ts","label":"Your internal reference number","description":"If you have an internal reference number for your claim, you can put it here","validation":{"rq":false},"jiraField":"customfield_10653","questionKey":""},"5":{"type":"ts","label":"Serial number of claimed device","description":"If you need to add more SN, please separate them by comma. If you don't know the SN, please type \"NA\".","validation":{"rq":true},"jiraField":"customfield_10644","questionKey":""},"32":{"type":"ts","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_10996","questionKey":""},"36":{"type":"ts","label":"Company / Name","description":"","validation":{"rq":true},"jiraField":"customfield_10709","questionKey":""},"31":{"type":"ts","label":"Street Address","description":"","validation":{"rq":true},"jiraField":"customfield_10995","questionKey":""},"27":{"type":"ts","label":"Street Address","description":"","validation":{"rq":true},"jiraField":"customfield_10991","questionKey":""},"38":{"type":"tl","label":"Company / Name","description":"","validation":{"rq":true},"jiraField":"customfield_11050","questionKey":""},"18":{"type":"cm","label":"Do you agree with the RMA?","description":"","validation":{"rq":true,"mns":1,"mxs":1},"jiraField":"customfield_10654","questionKey":""},"30":{"type":"ts","label":"ZIP / Postal Code","description":"","validation":{"rq":true},"jiraField":"customfield_10994","questionKey":""},"29":{"type":"ts","label":"Country","description":"","validation":{"rq":true},"jiraField":"customfield_10993","questionKey":""},"28":{"type":"ts","label":"City","description":"","validation":{"rq":true},"jiraField":"customfield_10992","questionKey":""},"19":{"type":"pg","label":"Special requirements","description":"If you have any special requirements, you can let us know here","validation":{"rq":false},"jiraField":"customfield_10652","questionKey":""},"23":{"type":"cs","label":"Shipping Address is different to the Billing Address","description":"","validation":{"rq":true},"jiraField":"customfield_11051","defaultAnswer":{"choices":["17219"]},"questionKey":""}}},"uuid":"99a789c9-c59e-42de-b232-b115c194b632"},"linkedJiraFields":["summary","customfield_11050","customfield_11051","customfield_10650","customfield_10991","customfield_10992","customfield_10652","customfield_10993","customfield_10994","customfield_10653","customfield_10995","customfield_10654","customfield_10644","customfield_10996","customfield_10997","customfield_10998","customfield_10647","customfield_10648","customfield_10649","customfield_10709"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}